LuckyDreams Casino Frequently Asked Questions

LuckyDreams is providing its players with a fair, secure, and fun gaming environment. With advanced security measures in place, you can play with confidence, knowing your personal and financial information is always protected. Our customer support team is also available 24/7 to assist you with any issues or questions that may arise.

We’ve gathered the most common inquiries we receive. These FAQs cover everything from account registration, deposits and withdrawals, to game rules and bonuses.

FAQ

How do I register an account at Lucky Dreams Casino?

Visit the website and click on the "Join Now!" button. Fill in the required fields with your details such as name, email, and date of birth. Follow the prompts to set a username and password, and ensure you verify your email address through the confirmation link sent to you.

What documents are required for account verification?

For account verification, you will need to provide a government-issued ID (passport, driver’s license, or national ID), a recent utility bill or bank statement for proof of address, and possibly proof of payment methods used for deposits.

How can I deposit funds into my LuckyDreams account?

You can deposit funds by logging into your account, visiting the 'Cashier' section, and selecting 'Deposit'. Choose your preferred payment method from options such as credit/debit cards, e-wallets, or bank transfers, and follow the instructions to complete the transaction.

Are there any fees associated with deposits or withdrawals?

We do not charge any fees for deposits or withdrawals. However, please check with your payment provider as they might have their own fees.

What is the minimum deposit amount?

The minimum deposit amount at Lucky Dreams is AUD 20.

How do I claim the welcome bonus?

To claim the welcome bonus, make your first deposit and opt-in for the bonus either during the registration process or when you make your deposit. Ensure you meet the minimum deposit requirements.

Are the games at LuckyDreams Casino fair?

Yes, all games are fair and use a Random Number Generator (RNG) to ensure unbiased outcomes. The casino also holds a license from a reputable gaming authority that ensures compliance with fair play standards.

Can I play on my mobile device?

Yes, our platform is fully optimised for mobile devices. You can access the casino through a mobile browser on your smartphone or tablet without needing to download any app.

What should I do if I forget my login details?

If you forget your login details, click on the "Forgot Password" link on the login page and follow the instructions to reset your password. For username issues, contact customer support for assistance.

How long do withdrawals take, and what are the methods available?

Withdrawal times vary depending on the method: e-wallets can take up to 24 hours, credit/debit cards may take 3-5 business days, and bank transfers could take up to 7 days. Methods include the same options available for deposit.

Are there limits on how much I can withdraw?

Yes, the withdrawal limits at Lucky Dreams Casino Australia are AUD 4,000 per transaction, AUD 6,000 per week, and AUD 22,000 per month.

How can I set limits on my gambling activities?

You can set deposit, loss, and wager limits by accessing the 'Responsible Gaming' section in your account settings, or contact customer support to help you set these limits.

What should I do if I encounter a problem with a game?

If you encounter a problem with a game, try refreshing your browser or restarting your device. If the problem persists, contact customer support with details of the issue, including the game name, time of the incident, and any error messages.

How can I close my Lucky Dreams Australia account?

To close your account, please contact customer support directly. They will guide you through the process and discuss any necessary steps or checks.

Who can I contact for more help if my question isn’t answered here?

If your question isn't answered here, please contact Lucky Dreams AU's customer support via email, live chat, or telephone. The support team is available 24/7 and ready to assist you with any inquiries.